Migration guide
Switch your regulars from Playo to direct bookings — without losing discovery
This isn't a rip-and-replace. The winning move is surgical: keep your marketplace listing for first-time discovery, and give your regulars — the players who book you every week — a direct link with zero commission. Here's the 48-hour setup and the 30-day playbook venues use to shift repeat volume to their own channel.
The 48-hour setup
- Hours 0–4: create your Cuetronix workspace, model your grounds/courts as stations, set hour-by-hour peak and off-peak pricing.
- Hours 4–12: connect your own Razorpay account (your money settles to your bank, not through anyone), publish your branded booking page.
- Hours 12–24: import your customer list — every phone number you have becomes a CRM profile with booking history going forward.
- Hours 24–48: test bookings end-to-end, put the link in your Instagram bio, Google Business profile and WhatsApp auto-reply.
The 30-day regulars playbook
- Week 1: WhatsApp your top 50 repeat customers the direct link with a small direct-booking perk (a loyalty bonus or off-peak discount you fund from saved commission).
- Week 2: print the QR at the counter and on the turf gate — 'Book direct, earn points'.
- Week 3: enable recurring weekly slots for teams — the stickiest booking type marketplaces handle poorly.
- Week 4: check the mix in your Cuetronix report. Most venues see the majority of repeat volume shifted within a month, at zero marginal cost.
FAQ
Should I delete my Playo listing when I get my own booking system?
Usually no. Keep the listing for new-player discovery and move regulars to your direct link. You capture marketplace distribution where it adds value and stop paying commission where it doesn't.
How fast can my venue take direct bookings?
About 48 hours: workspace setup, Razorpay connection, booking page live, customer import. The 14-day free trial covers the whole setup period.
Will customers actually switch to booking direct?
Regulars will — they book you, not a platform. A direct-booking perk funded from saved commission (loyalty points, small off-peak discount) accelerates it; most venues shift the bulk of repeat volume within a month.